We prefer you to meet us and view the cattery prior to booking as this gives us both an opportunity to discuss any concerns either of us may have about your cat’s care. We are happy to make an appointment to see you outside our opening hours.
On or before your cat’s first stay, we will ask you to complete registration forms with details about you and your pet. This is important to enable us to become familiar with the cat and give it the best possible care in your absence.
We keep detailed records of every visit and every cat that has stayed with us.
To safeguard all animals, we need to see a current vaccination certificate every time you check your cat in. We cannot accept a cat without this certificate. Please also ensure that flea and worm treatment is up to date.
making a reservation
Space is limited, so we may ask new clients for a deposit, especially in peak periods. Please give us maximum possible notice if you have to cancel or change a booking. Bookings may be requested by email but will not be valid until you have received our confirmation.
delivery & collection
When you bring in your cat please allow time to update the information we hold on file if necessary.
Often people come back early from holiday. As long as you let us know beforehand, we are happy for you to collect your cat early, but we hope you will understand that we will need to charge you for the period originally booked.